Project TFI Workorders
Worked with a good friend, Pete Stein, to produce on online repair tracking system for the Franklin Institute Science Museum. I designed most of the engine (the great-great grandaddy of my present one.) Pete did most of the legwork. The Director of the department did a lot of the design of the workflow.
The workorder system revolutionized the process of tracking repairs. I'd quote metrics, but the fact of the matter is, they really didn't have reliable metrics about what was working or not before this system went into place. It is still used, and continually updated, to this day.